Before you write
Most account, billing, and coverage questions are answered in the Help Center. Check these first:
- Getting started — onboarding, dashboard, and your first brief
- Account, plans, and billing — trials, plan changes, and cancellation
- Coverage and Limitations — what’s tracked and where gaps exist
- FAQ — general questions and sample Ask the Record queries by role
Contact
For email addresses, response times, and billing support, see /support.
Reporting a problem
When writing in about a missing filing, incorrect extraction, or unexpected behavior, include:
- Your account email
- The docket number or market affected
- What you expected to see and what you saw instead
- A link to the source document if relevant
This lets us reproduce and fix the issue faster.